Frequently Asked Questions
Everything you need to know about our luxury textiles and service.
Where are Waverley Mills products manufactured?
All our blankets, throws, and scarves are proudly crafted at our historic mill in Launceston, Tasmania, using the finest natural fibers and traditional weaving techniques.
What is your shipping policy for domestic and international orders?
We offer flat-rate shipping across Australia and calculated international shipping. Orders are typically processed within 2-3 business days, and tracking information is provided via email once dispatched.
How should I care for my wool or cashmere products?
To maintain the longevity of your items, we recommend gentle hand washing in lukewarm water with wool-approved detergent or professional dry cleaning. Avoid tumble drying and always dry flat in the shade.
What is your return and exchange policy?
We accept returns for a refund or exchange within 30 days of purchase, provided the items are in their original, unused condition with all tags attached. Please note that sale items may be subject to different terms.
Do you offer gift wrapping and personalized messaging?
Yes, we offer premium gift wrapping services and the option to include a personalized handwritten note at checkout, making our textiles the perfect gift for any occasion.
Are your materials sustainably sourced?
Sustainability is at our core. We use 100% natural fibers like Tasmanian wool, alpaca, and cotton, and we implement waste-reduction practices throughout our manufacturing process to minimize our environmental footprint.